PLEASE NOTE WE WILL NOT BE SHIPPING ORDERS UNTIL 27TH OCTOBER

Terms & Conditions

www.island-threads.com is wholly owned and operated by Island Threads LTD, a Jersey registered Limited Liability Company.

Island Threads LTD is registered with the Jersey Financial Services Commission, Company Registry number 109883.

Registered Office and all postal enquiries:

Island Threads LTD
8 The Fernery, Vallee des Vaux, St. Helier, Jersey CI JE2 3GA  

Island Threads LTD are regulated by the States of Jersey Regulation of Undertaking department: Trading licence: 129688

All enquiries in the first instance to Email: info@island-threads.com

Copyright notice

This website and its content, including all original photographic material is copyright of  Island Threads LTD - © and www.island-threads.com - © 2015. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only

  • you may copy the content to individual third parties or social media for individual, personal use only, but only if you acknowledge www.island-threads.com as the original source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Privacy & Security

Your privacy and the protection of your data is of the utmost importance to us and we can assure you of the following:

  • We have selected a website payment service that has the highest security rating (PCI DSS Level 1).

  • We will never sell, give away or otherwise divulge the information you give us to any other person or company.

  • We will only use the information you give us to complete the processing of your order and to ensure you receive a quality service from us. 

  • Your data will not be stored or processed for any reason other than those reasonably expected of an online clothing retailer to fulfil your order. We will only hold on to your information for three years or if reasonably necessary to meet legal or regulatory requirements, resolve disputes or prevent fraud and abuse.

  • Your payment account details will not be stored by us.

  • We may from time to time send you emails of promotions or exciting new products and styles unless you tell us not to or ask us to stop via your account setting on the website or by using the 'unsubscribe' on any of our emailers.

  • We will of course always keep you informed of the processing status of your orders.  

 Your rights

Know your rights. 

  • You have the right to be informed about how your personal information is being used.
  • The right to access the personal information we hold about you
  • The right to request the correction of inaccurate personal information we hold about you
  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
  • The right to stop email marketing, which you can do via the unsubscribe button at the bottom of our emails.  
  • The right to request that we transfer or port elements of your data either to you or another service provider
  • The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office

If you want to exercise your rights, have a complaint, or just have questions, please contact us.

 

Delivery Information

How long will the order take to arrive?

We endeavour to dispatch your items within 3 working day of placing your order by standard mail unless otherwise specified. Working days are considered to be Monday to Friday excluding UK bank holidays and national holidays. A dispatch advice will be sent by email when the order is dispatched containing an estimated delivery date. Any date given is an estimate only and could be affected by adverse weather conditions, the weight of the order or delayed by postal or Customs entry procedures among other causes.

Every effort will be made to dispatch your order as quickly as possible but we cannot take any responsibility if it does not arrive on a specific date or within any certain time limit.

In the unexpected circumstance that we cannot dispatch your order within 14 days of our acceptance of your order, we will send you a further email as soon as we can you advise you of the revised delivery date, or to allow you to cancel if you so wish. 

Please note UK Customs can hold packages up to 30 days before delivering them.

If your order has not arrived within 30 days of being shipped we will refund the full total of your order. 

Delivery cost calculation

All delivery is calculated on standard packet postage and depends on the dimensions of the packet, the weight and the destination. These costs are generally rounded up to the nearest pound to contribute to the cost of packaging.

Note: The limit for packet postage is a weight not exceeding 2 kilograms or a size not exceeding 610mm x 460mm x 460mm. Should your order exceed either of these limits we may divide the order into two or more packets or use an alternative delivery method but we will not charge you extra and the details will be given in the dispatch advice note.

Payment

All major credit & debit cards are accepted.

Refunds can only be made to the account from which your payment was made.

Taxes

Pre-Payment of VAT: VAT will be added to orders of customers where delivery is to the United Kingdom, excluding the Channels Islands and the Isle of Man, and this VAT will be pre-paid to HMRC for you (unless otherwise stated on the product description itself). This avoids unnecessary delays at customs and the associated administration fees charged.

VAT is calculated at 20% of the total order, including the cost of postage and packaging. Although we stock small sizes, none of our products are classified as children’s clothing and, therefore. All products are subject to VAT.

We cannot offer the Pre-Pay Tax service to Europe or the Rest of the world at this time and you are wholly responsible for all taxes due to the country in which you are receiving the goods.

Cancellation, returns and refunds

We want you to be satisfied with your purchase and fully support your rights to a solution if you are not happy. 

You have certain rights under the law. These include:

·       that any products supplied by us will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Website;

·       certain remedies if a product is defective; and

·       a right to cancel your order within 7 days, beginning the day after the day on which You receive the product, and to receive a full refund, even if the product is not defective. This right is subject to certain conditions and exceptions (see "Return of non-faulty goods" below).

Return of non-faulty goods

We hope you will be happy with your purchase from us. If not, you have the right to return the product to us and receive a full refund provided:

·       you notify us in writing that you are cancelling your purchase no later than the 7th day after the day on which you received your product. Where click & collect is selected, the day you are notified of collection is considered the 1st day;

·       you have taken excellent care of the product prior to return - in particular this means they must not have been worn or damaged and must have the tags still attached;

·       you may give us notice of cancellation by any written means (including email or letter), but it will speed up the process for you and us if you contact us by email at islandthreadsjersey@gmail.com. You may also write to us. Please see the About Us section for our postal address

·       you will be responsible for the cost of returning the product to us.

·       We only refund the cost of goods, not the shipping cost in the initial order. 

Please return the Product in suitable packaging to ensure it reaches us in good condition.

We will refund the purchase price of any goods returned no later than 14 days from the day when you give us notice of cancellation.

Please note that if you fail to take reasonable care of returned products, or fail to return the product to us, we will be entitled to make a claim against you for any losses which we suffer.

Replacements or substitutions

We cannot guarantee that any styles, like for like or varying in size or colour or alternative styles will be in stock at the point of return and we will therefore, by default, issue a refund provided you meet the conditions of cancellation above.

Made to Order Products

We do not offer any refunds or exchanges on our made to order products including shoes & bags. All sales are final. 

Dispatch of these items will be 2 weeks after ordering (if not before) and will follow International Shipping times of around 7-10 working days unless otherwise specified. 

Complaints

We intend for every order to reach every client perfectly every time but if you are unhappy with any of our products or our service or simply want to suggest an improvement please let us know. Contact us at info@island-threads.com

General

The order process.

No contract of sale will exist between us until we dispatch your items, which will be confirmed to you by an email containing a dispatch advice.

By submitting your order you are making an offer to buy the selected items at the advised price, in consideration of paying that price and any applicable taxes and our postage and packaging costs and on the understanding the items will take some time to arrive. We are not obliged to accept this offer and may decline to make a sale in response to any order without any reason given.

An order acknowledgement will be sent as confirmation that we have received and have accepted your order.

A second email will be sent containing the dispatch advice and this email will form a binding contract of sale between us.

 

Accuracy of website products, descriptions, prices and tax and shipping calculations.

Every effort is made to ensure the information on the website is 100% accurate at all times but it is possible for errors and omissions to occur or for systems to malfunction from time to time.

We try to describe the products as accurately as possible but should you have any questions or comments about the descriptions, please email info@island-threads.com and we will be happy to advise or add further detail.

Should you be aware of an error or believe information to be inaccurate or misleading, please advise us at your earliest convenience at info@island-threads.com

Should such and error come to light after the order has been submitted but before the dispatch of the item, a revised order confirmation will be sent to allow you to either accept the changes or cancel the order.

If the error or omission goes unnoticed after the order has been dispatched, when the sales contract it finalised, it will stand in good faith but it does not affect your right to cancel (see our cancellation policy).

 

Warranty and use of website

Island Threads LTD, including its Directors and shareholders, will not be responsible for any damage or loss caused during the use or misuse of this website or from the use or reliance on any information contained therein. All material and information presented by island-threads.com is intended for the commercial use of Island Threads Limited only. The statements, descriptions, photos and other web content are intended only for the purpose of presenting products for sale and are as accurate as possible. Island Threads Limited has no responsibility or liability arising from the use of the products after sale.

 

Recourse to the Law

We will always endeavour to resolve all customer issues fairly and quickly but should you not be satisfied or wish to take legal proceedings against us, you may do so under the jurisdiction of the Courts of Jersey and according to the laws of Jersey. The States of Jersey Regulations of Undertakings Department may be able to recommend mediation of disputes to a satisfactory conclusion before such legal remedies are required. 

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