HOW LONG WILL THE ORDER TAKE TO ARRIVE?
You order will be dispatched within 3 working day of placing your order by your chosen shipping option. Working days are Monday to Friday excluding UK bank holidays and national holidays. A dispatch advice will be sent by email when the order is dispatched containing an estimated delivery date. Any date given is an estimate only and could be affected by adverse weather conditions, the weight of the order or delayed by postal or Customs entry procedures among other causes.
Please note dispatch time may be slightly longer during sale periods.
DHL is used for express shipping. This will take between 3-10 days to arrive depending on the destination and customs.
In the unexpected circumstance that we cannot dispatch your order within 14 days of our acceptance of your order, we will send you a further email as soon as we can you advise you of the revised delivery date, or to allow you to cancel if you so wish.
All countries customs departments reserve the right to hold shipments as they fit. Please check your countries import rules.
If your order has not arrived within 60 days of being shipped we will refund the full total of your order.
DELIVERY COST CALCULATION
All delivery is calculated on standard packet postage and depends on the dimensions of the packet, the weight and the destination. These costs are generally rounded up to the nearest pound to contribute to the cost of packaging.
Note: The limit for packet postage is a weight not exceeding 2 kilograms or a size not exceeding 610mm x 460mm x 460mm. Should your order exceed either of these limits we may divide the order into two or more packets or use an alternative delivery method but we will not charge you extra and the details will be given in the dispatch advice note.
Orders from Island Threads LTD may be subject to import tax or duty upon arriving in the destination country.
You as the customer are responsible for paying any import taxes on your order.
We cannot offer the Pre-Pay Tax service to any country at this time and you are wholly responsible for all taxes due to the country in which you are receiving the goods.